Introducing...
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| Family Physical Therapy |
| 588 North Sunrise Avenue, Suite 100 Roseville |
| 916-782-7848 |
| familyphysicaltherapist.com |
Describe your business. Did you find it, or did it find you?
After graduating with a degree in Corporate Fitness, Brett worked locally as a PT aide, quickly learning that physical therapy was a perfect career for him. Deb managed clinics for a large out-patient PT company, and upon graduating from the Mayo School of Health Related Sciences, Brett worked for one of the clinics that Deb managed. After working together, they decided that they could provide a better environment and have a patient-focused clinic on their own.
What was your vision when you first started your business and what is it now?
It remains the same, to provide the patient with the best in physical therapy and certified hand rehabilitation; and to have good open communication with referring doctors.
What is the best part of doing business in this community?
Being close to home, family and friends, and being a part of a community that we lived and worked in for a significant amount of time.
How are you involved with both the community and your customer?
DM: I have been a past president of Executive Women’s Association in Sacramento, and am a current member of Roseville, Rocklin and Placer Fine Arts Association.
BP: I have worked in area youth sports and served as a past youth leader at church.
Why is your staff the best in the business?
We have a great blend of individuals, each with different skills and personalities, which work well together as a phenomenal team. We all strive for our common goal, to be like a family and provide the best possible support and care for our patients and providers.
What life accomplishments are you most proud of?
BP: I have a terrific wife, Lori and two awesome children, Nathan, 14, and Nicolette, 12. We spend our free time enjoying family activities and following our children’s sporting activities.
DM: I have a wonderful daughter, son-in-law, and two wonderful grandchildren. And my friends who are like family to me.
And finally, customer service is…?
Knowing what your customer needs and being proactive to make sure they don’t need to ask you for it! Going that extra mile to satisfy all your customers’ needs.
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| A Finishing Touch |
| 3300 Douglas Boulevard, Suite 345 Roseville |
| 916-747-9292 |
| aftouch.net |
Describe your business. Did you find it, or did it find you?
We help homeowners realize their dreams of a warm and welcoming environment through staging, organizing and interior re-design. In February 2007, my two partners and I started the company. We were compelled to bring hope and direction to people who felt overwhelmed by clutter in their homes. We also wanted to share our love of home interior re-design.
What was your vision when you first started your business, and what is it now?
My vision is to reach people in their most intimate places (their homes) during some of their most vulnerable moments in life, give them hope and reassurance that although their homes might appear to be a total wreck, they are not. My greatest wish is to inspire others to have a healthier, happier lifestyle. I also want to help them gain control over their environment through organization and realize their hidden creative style. This vision has grown exponentially – we now produce a weekly newsletter titled “In Touch – Organizational Tips for Home and Hearth” to help individuals and the greater community. Anyone can sign up for this free publication.
How are you involved with both the community and your customer?
I volunteer in the community through my affiliation with the Sacramento Chapter of National Association of Professional Organizers (NAPO). I am a member of Citizens Advocating for Safe and Healthy Youth (CASHY) at Granite Bay High School. I also participate in the women’s ministry at Bayside Church in Granite Bay.
Why is your staff the best in the business?
It all comes down to the heart. We truly care about and respect our clients. With our experience and talent we give our all and aim for the highest and best outcome for our customers.
What life accomplishments are you most proud of?
Raising my two sons and watching them become the men who they are called to be.
Who is your role model in business or in life, and why?
The only perfect role model in life is Jesus, anything less would be missing the mark!
And finally, customer service is…?
Connecting with the heart of the client, in addition to executing a plan, and then going that extra mile to ensure their satisfaction.
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| Miss Mellow |
| Roseville |
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| missmellow.com |
Describe your business. Did you find it, or did it find you?
Chocolate Topped Marshmallows for all occasions. We took the simple marshmallow and turned it into a delicious gourmet treat. They’re sweet and mellow-licious tiny works of art with over 16 tantalizing toppings. Miss Mellow Marshmallows are perfectly sized portions of personal happiness to satisfy any sweet tooth. As I laid there in bed, I thought of how I could share my creations with the rest of the world. The next morning I called my sister and told her my plan, and from that day forward we have put together what Miss Mellow is today. We started planning in 2007, and launched our Web site in July 2008.
What was your vision when you first started your business and what is it now?
Our vision when we first started was to offer the finest quality and best tasting marshmallows ever. We wanted to provide a product that delights the taste buds. Customer satisfaction is what we strive for. We truly want to share Miss Mellow with the rest of the country. Everyone should be able to try Miss Mellow Marshmallows at least once. We will grow our business to reach everyone across the U.S. and give exceptional customer service to everyone we serve.
What is the best part of doing business in this community?
Getting to meet new customers and the wonderful feedback on how amazed people are with the creativeness of the business. The community is excited to have Miss Mellow in their backyard.
What was your first job, and what did you learn from the experience?
KE: I worked at Zips Hot Dogs, preparing and serving hot dogs. Customer Service is what I learned most. I believe in treating the customer like I would want to be treated.
KB: At First American Title, I learned about customer relationships, being a team player, timelines and keeping customers happy.
How are you involved with both the community and your customer?
We provide charitable donations in and around the community. We donate boxes of our marshmallows to different organizations for events. We work one on one with our customers from the time they sign up through the delivery. We also have a box called “Tickle Me Pink” and $1 from every box sold goes to the Susan G. Komen Breast Cancer Foundation.
What life accomplishments are you most proud of?
Having the guts to start our own business. The hard work it took to create Miss Mellow was worth every minute. We both feel so passionate about our business and it makes us feel like we can conquer the world.
And finally, customer service is…?
Customer Service starts with attitude. The key to extraordinary customer service is to be passionate and enthusiastic and this will infect you, employees and customers.
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| Halo Salon & Day Spa |
| 1245 Pleasant Grove Boulevard, Suite 100 |
| 916-782-8842 |
| halosalondayspa.com |
Describe your business. Did you find it, or did it find you?
I have been a hairstylist for over 10 years and opened Halo because I felt there was a need for a salon and spa in Roseville that catered to client’s needs. Halo is a full-service salon with 15 people on staff to make your salon or spa experience relaxing and enjoyable.
What was your vision when you first started your business, and what is it now?
I wanted to create an environment that was warm and inviting to our customers. I wanted to carry the top-of-the-line hair and skin care products for our customers and have the best-of-the-best working at our Salon. Now I believe we have the best crew and I would like to keep it going and maybe one day expand.
What is the best part of doing business in this community?
The best part of doing business in Roseville is that despite the down times, Roseville still finds a way to make sure that they are looking great!
What was your first job, and what did you learn from the experience?
I started working at a salon in Rocklin when I was 17. I learned from two great hairstylists the tricks of the trade.
How are you involved with both the community and your customer?
We do local weddings, photo shoots, and events. We also work with a company called Save The Tatas, and every time a customer purchases anything we carry from them, a portion of the proceeds benefits cancer research.
Why is your staff the best in the business?
Halo’s team creates both contemporary and timeless looks for the residents of Roseville. They receive monthly in-house training from New York City, and Halo also has Redken-certified stylists.
What is the best thing about being the boss?
I love a challenge, and being the boss always brings me one.
What life accomplishments are you most proud of?
I am most proud of being able to stay updated in my industry and love what I do for a living.
Who is your role model in business or in life, and why?
My parents are my role models; they always taught me to go after what I want in life.
Where do you go when the going gets tough?
I like to go hang out with my horses. I seem to forget about what is bothering me when I am with them.
And finally, customer service is…?
The most important thing; without it, our business wouldn’t succeed. |
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